The online sale is managed by:
via Telesio, 12/2
42123 Reggio Emilia
P. VAT and Tax ID 02581140353
You can contact customer service, preferably by e-mail via the "Contact" form on the site, or by telephone on 348-3808531. All sales contracts concluded with Alchemic through www.alchemic.biz site must be sealed in Italy and are fully governed by Italian law, which will be applied without considering the legal boundaries. Any dispute between the parties relating to this contract is agreed to be the exclusive competence of the Court of Reggio Emilia, subject to the right of the single Alchemic to refer any other court, possibly responsible.
Orders can be made only through www.alchemic.biz site.
Alchemic reserves the right to reject the proposed purchase (order) in the case of:
Since the products on the site are also sold at our stores, it could arise that a product will no longer be available at the conclusion of the transaction.
In this If the customer will be entitled to cancel the order without any costs or wait for the availability of the product ordered, which will be our hurry to get as quickly as possible.
The electronic payment management is handled via PayPal that uses the best encryption techniques information thanks to the SSL protocol. No data on your credit card will be communicated to Alchemic.
Unless stated otherwise, the prices quoted on the website are including VAT.
To make payments you can use one of the following payment methods:
The shipping costs include insurance; for deliveries over the whole Italian territory they vary according to the total expenditure of the entire order.
The contribution required for shipments to other countries varies depending on the destination country. In the case of shipments outside the Italian territory it must be paid separately, an additional amount to cover the higher shipping costs.
The shipments are made by courier.
Normally goods depart from our warehouse the next business day after the order to be delivered to your address the next day.
In case of transfer payment bank, will be necessary to wait the actual crediting of the money, which usually occurs in two to three business days.
we will do our best to ensure the best delivery, but we can not be held responsible for any possible damage resulting from a delay .
Delivery outside the Italian territory: the products ordered will be delivered by courier. If the customer is not present in the house at the time of delivery you will be contacted by the courier by phone through the phone number cha entered during order entry. The recipient of the goods is responsible for paying any taxes and customs duties as provided by the laws in force in the State of destination of goods.
For consumers, ie those who purchase for purposes unrelated to his profession or business and sales receipt, the seller will apply the Legislative Decree February 2, 2002, n.24. - Articles. 1519-bis and following of the Civil Code - (Two years after delivery to the legal conditions).
For others who purchase with VAT and invoice will be worth the legal guarantees provided for in Articles 1490 and following of the Civil Code (One year after delivery to the legal conditions).
They remain in any case subject to any guarantees provided directly from the manufacturer.
To use the warranty, the customer will keep the receipt that will receive with the goods.
the manufacturer's standard warranty is provided as explained in the documentation inside the product box.
the guarantee is applied to products that present a lack of conformity, provided that:
Failure to observe this rule will prevent it from working under warranty and the product will be sent to the sender at his expense or fatturandogli the relevant shipping costs.
The customer service is at your disposal via e-mail to give you information about the site content, support any your question concerning exclusively the object of the sale and give you assistance with placing your order; by phone at the number 0522-232440, 0522-749668, 348-3808531 from Monday to Saturday from 9:00 to 12:45 and 16:00 to 19:00.
Any trademark, logo or other distinctive sign used on the site is membership of the relevant owner. It 'may not use the trademarks, logos and any other distinguishing marks, including their reproduction on other websites by unauthorized third parties. Any content contained within the site is protected by copyright.
Under Article. 5 DL 185/1999, the person who buys goods for purposes other than their professional activities (which do not indicate VAT) has the right to terminate the purchase contract for any reason, without explanation or pay penalties.
To exercise this right you have time 10 (ten) business days from receipt of goods and must give notice by registered letter with return receipt addressed to:
via Telesio, 12/2
42123 Reggio Emilia
as soon arrives with us notice of cancellation we will notify the customer how the refund, there must be received within 10 days from the authorization.
The right of withdrawal is subject to the following conditions:
Once the information necessary to establish the integrity of the product and all its parts, including packaging, and, once established the integrity of the product, you will have to make a refund of the amount paid by you for the purchase of the product, within 15 days of delivery of the product under the right of withdrawal. The Customer shall take care to inform the bank account details (IBAN number of C / C) of an account in his name on which to make the repayment.